Have a question about OlumiRing?

• Questions About Your Order
• Product Questions
• Technical Support
• Returns
• Anything else product or order-related

Please contact OlumiRing directly at:

• olumiring@giddyup-support.com
• 365 Liberty Road, Stewartsville NJ 08886, United States

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Return Policy

OUR 30 DAY WARRANTY

All products come with a FREE replacement warranty for 30 days from delivery*. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.

For defective or faulty products, please take photos or videos and email us at info@oluminate.com - we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

*If your purchase is damaged or defective / wrong color.

Returns
Our policy lasts 30 days. If 30 days have gone by since receiving your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Cancellations

You can cancel your order within first 24 hours after the order was confirmed.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oluminate.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oluminate.com.

Shipping
To return your product, contact us at info@oluminate.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All returns should be sent to the warehouse they came from. Orders are fulfilled out of warehouses in the USA, Canada, and China. The warehouse used for your order will depend on where you are located as well as which warehouses are carrying the appropriate stock at the time of your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.